The Problem with Ping Pong: How Companies Psychologically Manipulate Employees into Working Longer Hours

Ping pong. Bean bags. Free lunch.


I’ve spent two months researching the psychological tools companies use to get employees to work longer hours for free. This builds on my previous work on social psychological research and law including my first book: Us vs Them: A Case for Social Empathy.

In my research, I’ve discovered that companies use the same techniques as casinos to get employees ‘hooked’ to a job’s rewards, regardless of its merits. In the biggest corporate firms, psychological rewards are what keep people at their desk late at night and away from their families. Understanding these psychological rewards can help us resist them, fight back and create the work-life balance most of us want. From my research, I have discovered three core principals that companies use to psychologically manipulate their staff.

two-colleagues-playing-table-tennis-in-office-break-room-673117017-592611993df78cbe7e959740


The Catch

The largest corporate firms first need to ‘catch’ employees, by enticing them using various forms of psychological rewards, punishments and stimuli. This stage is all about image, status and prestige. Think cruise parties, wine and dine events, luxurious dinners and glamorous offices. Much like a slot machine, the idea is to overload the brain with positive stimuli, to the point where our logic and rationality are diminished. Psychological studies reveal that we are drawn to these kinds of images of status and prestige and they can override our hesitation or scepticism about a person or an idea. Any reservations we have about joining a company can be override at this early stage.

The Reward

New employees at major companies are often sceptical about long working hours, no overtime pay and/or unethical business practices.

To overcome these objections, companies begin to use psychological rewards that trigger a reward-feedback mechanism, much like those found in addictive gambling technology, slot machines and casinos.

In the 1930s, B.F. Skinner discovered that mice, like humans, can become addicted to almost anything if you set up the right reward-feedback loop. The key is the triggering of ‘dopamine,’ the hormone that gets us ‘hooked’. It’s the same hormone that hooks drug addicts to heavy drugs.

Big companies typically adopt the following reward mechanisms:

  • Free lunch
  • Free drinks
  • Free yoga after work
  • Ping pong in the office
  • Bean bags
Rewards are then often tied to ‘exceptional’ performance. This can include staying late, working overtime for free, being the most productive and so on. Such rewards can include:
  • Free taxis home if you work late.
  • Free dinner if you stay late in the office.
 It is important to note that wages in the US and most of the Western World have been flat for 30 years. A reward is never a wage increase in the modern economy, it is always a wage substitute.

The Band-aid

After several years of work, employees at the largest corporate firms begin to experience burnout. The effect of extremely long working hours begin to show in earnest, most often, in the form of psychological problems: depression, anxiety and other mental illnesses.

At this stage, companies begin to invest heavily in band-aid solutions. These are one-off psychological tricks that make employees think that they are the problem:

  • Free psychology/counselling services.
  • Mindfulness
  • Retreats
  • Yoga in the office

Read more of my writing in my book: Us vs Them: A Case For Social Empathy”.

Buy it now in Paperback

Or on Kindle.

Screen Shot 2014-06-29 at 7.02.19 PM

Follow me on Twitter: @JoshKrook

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

%d bloggers like this: